We are experiencing service degredation, First Bank cries out

One of the Deposit Money Banks in the country, First Bank Plc, has called for understanding of its customers over hitches being experienced in their transactions.

The bank, in a public notice shared on its verified social media page on Saturday, said it is currently battling with service degradation even as it assured that the issue would soon be resolved.

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The notice sighted by PlatinumPost correspondent, reads in full : “We are experiencing service degradation on some of our channels and are working with our partners to resolve all issues speedily. We apologise for the inconvenience you’re experiencing. Rest assured that the issues will be resolved shortly.

” As we strive to fix the issues, please beware of fraudsters who may attempt to solicit your bank information for fraudulent purposes.

” Thank you for your patience. We will provide an update shortly.”

PlatinumPost was, however, unable to ascertain if the issue was connected with the decision of telecommunication operators to withdraw Unstructured Supplementary Service Data (USSD)  from Nigerian banks over alleged N120 billion debts.

Recall that the Association of Licensed Telecom Operators in Nigeria (ALTON) on Friday announced the withdrawal of USSD services.

The association said the reason for the withdrawal of the services was due to over N120 billion owed members by the deposit money banks.

It added that the level of debt was no longer unsustainable given the time/value huge cost of the continuous upgrade and operation of the systems and infrastructure dedicated to supporting USSD transactions.

ALTON stated this in a statement issued on Friday, which was jointly signed by Chairman and Head of Operations, Gbenga Adebayo and Gbolahan Awonuga, respectively.

According to the statement, DMBs several times forestalled efforts of multi-party stakeholders in resolving the issues as they always come up with reasons to take several steps back while the debts continued to pile up.