The Kano Electricity Distribution Company (KEDCO) says it has taken strategic steps to sustain better services for customers.
The Managing Director and Chief Executive Officer of KEDCO, Dr Jamil Isyaku Gwamna, said the Company has also overhauled operations in to ensure customers complaints are reduced to the barest minimum.
A statement made available to PlatinumPost on Tuesday and signed by Ibrahim Shawai, Head, Corporate Communications of KEDCO, quoted Gwamna as saying the commitment of KEDCO to improving and revolutionizing service delivery.
“We are putting in all efforts to ensure that we adhere strictly to the service bands- A, B, C, D and E as approved by NERC in the interest of customers.
“We have also trained and strategized our technical team to quickly respond to technical issues as soon as they are reported.
“In achieving this, we introduced additional customers’ lines to give our customers wide range of varieties to reach KEDCO as soon as they have complaints, while intensifying the issue of mass metering to ensure we put an end to complaints arising from estimated billing.’’
According to the Kano DisCo boss, all these are being done to ensure that KEDCO fulfils its pledge to ensure that complaints are brought down to zero while improving satisfaction.
He said it was imperative that customers reciprocate these efforts by paying their outstanding bills, while paying their current bills in full, reporting attempts to sabotage our installations.
“Supply and distribution across KEDCO franchise areas can only wax stronger if customers can fulfil their part, while KEDCO is working hard to continually ensure quality service delivery,” the statement added.